Outsourcing has become a popular trend these days that small, medium and large scale businesses are doing it altogether. Despite the fact that many have been ranting about the drawbacks of an outsourcing contract, the race is still on to finding the cheaper, faster and better alternative service available on the market. Just how do you know if your potential outsourced service provider can do the job? If so, will they do it right?
The Big Outsourcing Lie: It’s Simple!
Just like hiring a new employee, you would not sign the dotted lines without asking a few important questions. In fact, looking at an outsourced vendor as an extension of your in-house staff will help you approach the situation with much better results. Outsourcing is never that simple, no matter how others may seem to have that luck in spotting rare talents in exotic locations the world over. So, what do these businesses know that you don’t? It starts with just three questions, namely:
What Makes You a Better Choice?
Sometimes, the simplest question of them all will help you read between the lines. Or more precisely, it’s like asking ‘Why you?’ when there are hundreds to thousands of service providers out there. Watch out for warning signs if they stumble in response, or when you get a long and winding reply which can be summed up in a single sentence. Those who are confident about the quality of their service will give you no reasons to doubt.
How Can You Help My Business Achieve ROI?
The best outsourcing providers will go beyond the usual ‘set it and forget it’ setup, and will want to learn more about your business goals. They should be able to help you understand how they will work on your project to make sure that quality work is delivered, helping you make more money for your business in return.
Who Will Respond to My Needs?
If you’re going to outsource your internal operations to a third party provider, you must at least know what technology is available, in spite of the virtual workplace. Does the service provider have a physical office? How will you keep your communication lines open? It’s important to know what type of support you’ll get and you have to be specific about it. Do they allow on-site visits if issues arise which can’t be fixed remotely?
Other than these, you may want to check references – not just the ones your candidates provide. It’s easier to do a check these days and all you have to do is Google a name. Having this kind of due diligence will help you in your search for who will really fit in the job requirement, making it easier for you to come up with a better hiring decision.
And if your outsourcing contract works out well, then stick with it! As they say, ‘if it ain’t broke, don’t fix it’.